Privacy policy

Warwest Limited trading as Riverside Marquee
Customer Privacy Notice

Registered Name: Warwest Limited
We are the controller of your personal data. For more information on controllers and
their responsibilities please see our guidance on data protection principles, definitions,
and key terms.

This privacy notice tells you what to expect us to do with your personal information.

• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• How to complain

Contact details

Post: Warwest Limited, Weir Bank, Monkey Island Lane, Bray, Maidenhead, Berkshire,
SL6 2ED, GB

Telephone: 01628 762700

Email: enquiries@riversidemarquee.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including
delivery:

We collect or use the following information to provide services and goods, including
delivery:

• Names and contact details
• Addresses
• Health and safety information
• Website user information (including user journeys and cookie tracking)
• Photographs or video recordings
• Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and
guarantees:

• Names and contact details
• Addresses

We collect or use the following information for service updates or marketing purposes:

• Names and contact details
• Addresses
• Recorded images, such as photos or videos
• IP addresses
• Website and app user journey information

We collect or use the following information to comply with legal requirements:

• Name
• Contact information
• Any other personal information required to comply with legal obligations
• Health and safety information

We collect or use the following personal information for dealing with queries,
complaints or claims:

• Names and contact details
• Address
• Purchase or service history

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using
your personal information. There is a list of possible lawful bases in the UK GDPR. You
can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out
in brief below. You can find out more about your data protection rights and the
exemptions which may apply on the ICO’s website:

• Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
• Your right to rectification – You have the right to ask us to correct or delete
  personal information you think is inaccurate or incomplete. Read more about the
  right to rectification.
• Your right to erasure – You have the right to ask us to delete your personal
  information. Read more about the right to erasure.
• Your right to restriction of processing – You have the right to ask us to limit how
  we can use your personal information. Read more about the right to restriction
  of processing.
• Your right to object to processing – You have the right to object to the
  processing of your personal data. Read more about the right to object to
  processing.
• Your right to data portability – You have the right to ask that we transfer the
  personal information you gave us to another organisation, or to you. Read more
  about the right to data portability.
• Your right to withdraw consent – When we use consent as our lawful basis you
  have the right to withdraw your consent at any time. Read more about the right
  to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event
within one month.

To make a data protection rights request, please contact us using the contact details
at the top of this privacy notice

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and
goods are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry
  out a contract with you. All of your data protection rights may apply except the
  right to object.
• Legitimate interests – we’re collecting or using your information because it
  benefits you, our organisation or someone else, without causing an undue risk of
  harm to anyone. All of your data protection rights may apply, except the right to
  portability. Our legitimate interests are in order to provide hospitality services to
  our clients and to be able to retain suppliers

For more information on our use of legitimate interests as a lawful basis you can contact
us using the contact details set out above.

Our lawful bases for collecting or using personal information for the operation of
customer accounts and guarantees are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry
  out a contract with you. All of your data protection rights may apply except the
  right to object.
• Legitimate interests – we’re collecting or using your information because it
  benefits you, our organisation or someone else, without causing an undue risk of
  harm to anyone. All of your data protection rights may apply, except the right to
  portability.
• We collect personal information in order to bill for our hospitality services to our
  clients and to pay suppliers.

For more information on our use of legitimate interests as a lawful basis you can contact
us using the contact details set out above.

Our lawful bases for collecting or using personal information for service updates or
marketing purposes are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry
  out a contract with you. All of your data protection rights may apply except the
  right to object.
• Legitimate interests – we’re collecting or using your information because it
  benefits you, our organisation or someone else, without causing an undue risk of
  harm to anyone. All of your data protection rights may apply, except the right to
  portability.
• We may from time to time request information including photographs to aid in our
  marketing. The information is obtained by consent and within our contract and is
  not harmful to the client

For more information on our use of legitimate interests as a lawful basis you can contact
us using the contact details set out above.

Our lawful bases for collecting or using personal information for legal requirements are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry
  out a contract with you. All of your data protection rights may apply except the
  right to object.
• Legal obligation – we have to collect or use your information so we can comply
  with the law. All of your data protection rights may apply, except the right to
  erasure, the right to object and the right to data portability.
• Legitimate interests – we’re collecting or using your information because it
  benefits you, our organisation or someone else, without causing an undue risk of
  harm to anyone. All of your data protection rights may apply, except the right to
  portability.
• We may obtain evidence of id to comply with our legal obligations under licensing
  laws regarding the sale of alcohol.

For more information on our use of legitimate interests as a lawful basis you can contact
us using the contact details set out above.

Our lawful bases for collecting or using personal information for dealing with queries,
complaints or claims are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object.To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry
  out a contract with you. All of your data protection rights may apply except the
  right to object.
• Legitimate interests – we’re collecting or using your information because it
  benefits you, our organisation or someone else, without causing an undue risk of
  harm to anyone. All of your data protection rights may apply, except the right to
  portability.
• We may require personal information to enable us to deal with any complaints.
  We will only request such information as may be strictly necessary to deal with
  that complaint.

For more information on our use of legitimate interests as a lawful basis you can contact
us using the contact details set out above.

Where we get personal information from

• Directly from you
• Publicly available sources
• Suppliers and service providers

How long we keep information

We will only retain your personal information for as long as is necessary to fulfil the
purposes we collected it for or for as long as we have a lawful basis to retain it.
Your personal information will be retained in accordance with our data retention policy
which categorises the information we hold and provides appropriate retention periods
each category, based on the purpose for which the information is processed and taking
into account legal and regulatory requirements, limitation periods for taking legal action,

good practice and business requirements. For example, for legal reasons we may need
to retain some of your personal information for up to 7 years.
Data collected for marketing purposes may be retained for up to 7 years though will
usually be deleted sooner. If you request, we will delete it earlier.
If you enter into a contractual arrangement or complete a financial transaction with us
we may retain information for up to 7 years to meet our legal obligations (for example
under the Finances Act 2008).
Unfortunately, the transmission of information via the internet is not completely secure.
Although we will do our best to protect your personal data, we cannot guarantee the
security of your data transmitted to our Site; any transmission is at your own risk. Once
we have received your information, we will use strict procedures and security features
to try to prevent unauthorized access.

Who we share information with

• Publicly on our website, social media or other marketing and information media
• Suppliers and service providers

How to complain
If you have any concerns about our use of your personal data, you can make a complaint
to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us,
you can also complain to the ICO.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint